Setup
Will this work with my hosting?
Yes for any self-hosted WordPress install — WPEngine, Kinsta, Pantheon, SiteGround, Cloudways, BlueHost, Hostinger, your own VPS.
No for WordPress.com hosted sites without the Business plan or higher (they block third-party plugin installs at the system level).
Does it work with WooCommerce?
Yes — Product Manager, Customer Service, and Ads Manager all have WooCommerce-aware code paths. Tested against WC 7+.
If you're not running WooCommerce, the e-commerce agents stay inactive and the rest of the fleet works normally.
What if I have a custom theme or page builder (Elementor, Bricks, Divi)?
Agents publish via the WordPress REST API which respects whatever theme + builder you use. Blog Manager outputs are saved as standard WordPress posts; your theme renders them.
Page builders that store layouts in custom meta fields (Elementor, etc.) still work — we don't try to inject blocks into builder JSON. Posts published by agents render with your default block editor template.
Do you require database access?
No. The plugin talks to the dashboard through the WordPress REST API. We never SSH, FTP, or connect to your MySQL directly.
Security & data
Where does my data live?
Your store data — products, posts, customers, orders — stays on your WordPress install. Agents read it via REST at task time and discard it after.
What we DO store: agent run logs, performance metrics, your encrypted API keys (AES-256-GCM), license + billing records, and an optional per-site knowledge graph you choose to ingest. All in Supabase Postgres, us-east-1.
Full list on the /privacy and /sub-processors pages.
How are my API keys stored?
Encrypted at rest with AES-256-GCM. The decryption key (OWPA_ENCRYPTION_KEY) is held in our env vars and rotated quarterly.
Keys are decrypted only in memory at the moment an agent run needs them; they never appear in logs.
Can I export and delete everything?
Yes. Account → Data has a one-click export (zipped JSON of every row scoped to your org) and a one-click delete (GDPR-compliant — full row purge across all tables).
Costs
What does an average customer spend on AI tokens?
Most Starter customers stay inside their 500 monthly credits. Growth customers (publishing ~30 posts/month + weekly SEO scans) typically use 1,200-1,500. Ultra customers usually need a credit pack or two in months with bulk content pushes.
On Starter and Growth, AI tokens are fully covered by your credit allowance — top up via credit packs when a busy month runs you past it. Ultra and Agency tiers can additionally bring their own Anthropic / OpenAI / Gemini key if they prefer to centralize provider billing on their own account.
What does a blog post cost in credits?
Standard 1.5k-word post with one image: 50 credits.
Deep 3k-word multi-image post: 100 credits.
Image alt text: 1 credit per image.
Single-page SEO audit: 5 credits.
Full action_costs reference is at the bottom of /pricing.
Agencies & teams
I run an agency with 30+ client sites. What plan do I need?
Ultra covers 10 sites. Past that, our contact-only Agency tier is for unlimited sites with white-label, dedicated Slack, and volume discount.
Email sales@openwpagent.com with your site count and we'll set you up.
Can multiple people on my team access the dashboard?
Yes. Go to Account → Team → Invite. Roles: Owner, Admin, Member. Member = view + run, Admin = also config + billing, Owner = also delete the org.
No per-seat fee — all plans include unlimited team members.
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